Grey Academy Privacy Policy

Last updated: July 23, 2026

At GreyAcademy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

GreyAcademy collects certain personal information to provide you with a

personalized and seamless learning experience. We collect only the minimum

information necessary to operate and improve our services.

• Account Information: Name, email address, phone number, and password when

you register.

• Profile Information: Profile picture, bio, and educational background you

choose to add.

• Payment Information: Billing details processed securely through our payment

partners (we do not store card numbers).

• Usage Data: Pages visited, courses enrolled, time spent on lessons, and

interaction logs.

• Device & Technical Data: IP address, browser type, operating system, and

cookies.

How We Use Your Information

The information we collect is used solely to deliver, improve, and personalize

the GreyAcademy learning experience. We do not sell your personal data to

third parties.

• To create and manage your account and provide access to enrolled courses.

• To process payments and send transaction confirmations and receipts.

• To send important updates about your courses, platform changes, and new

features.

• To analyze platform usage patterns and improve our services and user

experience.

• To provide customer support and respond to your queries and complaints.

• To send promotional offers and newsletters (you can opt out at any time).

Cookies & Tracking Technologies

GreyAcademy uses cookies and similar tracking technologies to enhance your

browsing experience, remember your preferences, and analyze how our platform

is used.

• Essential Cookies: Required for the platform to function correctly (login

sessions, security).

• Analytics Cookies: Help us understand user behavior to improve our services

(e.g., Google Analytics).

• Preference Cookies: Remember your settings such as language and display

preferences.

• You can control or disable cookies through your browser settings, though

some features may not work correctly.

Data Sharing & Third Parties

We share your information only in limited circumstances and with partners who

are bound by strict data protection obligations. We never sell your personal

data.

• Payment Processors: We share billing data with trusted payment gateways

(e.g., Razorpay) to process transactions.

• Analytics Providers: Aggregated, anonymized data may be shared with

analytics tools.

• Legal Requirements: We may disclose your data if required by law, court

order, or government authority.

• Business Transfers: In case of a merger or acquisition, your data may be

transferred to the new entity with prior notice.

Data Security

GreyAcademy takes the security of your personal information seriously. We

implement industry-standard technical and organizational measures to protect

your data from unauthorized access, loss, or misuse.

• All data is transmitted over HTTPS with SSL/TLS encryption.

• Passwords are hashed using industry-standard algorithms and are never

stored in plain text.

• Access to user data is restricted to authorized personnel only on a

need-to-know basis.

• We conduct regular security audits and vulnerability assessments of our

platform.

Data Retention

We retain your personal information for as long as your account is active or

as needed to provide our services. You may request deletion of your data at

any time.

• Account data is retained as long as your account is active on the platform.

• After account deletion, we may retain anonymized data for up to 90 days

for legal and audit purposes.

• Payment records may be retained for up to 7 years as required by Indian

financial regulations.

• You can request a copy of your personal data or its deletion by emailing

hello@greyacademy.co.in.

Your Rights

As a user of GreyAcademy, you have the following rights regarding your

personal data. We are committed to honoring these rights promptly and

transparently.

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Correction: Request correction of any inaccurate or incomplete

data.

• Right to Deletion: Request deletion of your account and associated personal

data.

• Right to Opt-Out: Unsubscribe from marketing emails at any time via the

unsubscribe link.

• Right to Data Portability: Request your data in a structured, machine-

readable format.

Children's Privacy

GreyAcademy is not intended for children under the age of 13. We do not

knowingly collect personal information from children under 13. If you believe

a child has provided us with their information, please contact us immediately.

• Users under 18 should use the platform with parental or guardian

supervision.

• If we discover that a child under 13 has registered, we will immediately

delete their account and data.

• Parents or guardians can contact us at hello@greyacademy.co.in regarding

their child's data.

Changes to This Policy

GreyAcademy may update this Privacy Policy from time to time to reflect

changes in our practices or legal requirements. We will notify you of material

changes via email or a prominent notice on the platform.

• The "Last Updated" date at the top of this page will reflect any changes

made.

• Your continued use of the platform after changes take effect constitutes

your acceptance of the updated policy.

• For significant changes, we will provide at least 30 days' notice before

the new policy takes effect.

Contact Us

If you have any questions, concerns, or requests related to this Privacy

Policy or your personal data, please contact our Privacy Team. We are

committed to resolving your concerns in a timely manner.

• Email: hello@greyacademy.co.in

• Subject Line: "Privacy Policy Inquiry" for faster routing.

• Response Time: We aim to respond to all privacy-related requests within

5 business days.

Privacy Questions?

If you have any questions about our Privacy Policy, please contact us at privacy@greyacademy.co.in

Contact Support